REFUND AND RETURNS POLICY

Non-Returnable Items

Due to custom fabrication and the technical nature of our equipment, the following items are final sale and non-returnable:

  • 360 Photo Booth Platforms & Cases

  • Full System Photo Booth Packages

  • Photo Booth Shells & Cases

  • Sale Items: Only regular-priced items may be refunded; sale items are final sale.

  • Custom Graphics: Includes enclosures, inflatable enclosures, and custom vinyl logo prints.

Return Eligibility & Timeline

For items not listed above, returns are accepted under the following conditions:

  • Window: You must initiate a return request via our [Contact Page] within 48 hours of receiving the product.

  • Condition: Merchandise must be in its original packaging, unused, and unaltered.

  • Restocking Fee: All eligible returns are subject to a 20% restocking fee, which will be deducted from your refund.

Exchanges & Damaged Shipments

  • Exchanges: We only replace items if they are defective or damaged upon arrival.

  • Buyer’s Obligation: You must inspect all goods before accepting delivery. If you notice dented or broken packaging, please report it immediately. Once delivered, goods are assumed to be in good condition.

  • Defective Claims: Incorrect or defective items must be returned in new condition within 48 hours of receipt to qualify for a refund or exchange.

Refund Process

  1. Inspection: Once your return is received, we will inspect it and notify you of the approval or rejection of your refund.

  2. Issuance: Approved refunds are processed back to your original method of payment.

  3. Timeline: Credit will appear within a set number of days depending on your card issuer’s policies.

  4. Late Refunds: If you haven’t received an approved refund, please check your bank and credit card company first, then contact us at [Your Email Address].

Shipping Returns

  • Return Address: Mail your product to: 12345 Mills Ave. Unit 28 Chino, CA 91710.

  • Costs: You are responsible for all return shipping costs. Original shipping and handling fees are non-refundable.

  • Tracking & Insurance: For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.