Non-Returnable Items

Due to custom fabrication and the technical nature of our equipment, the following items are final sale and non-returnable:

• 360 Photo Booth Platforms & Cases

• Full System Photo Booth Packages

• Photo Booth Shells & Cases

• Sale Items: Only regular-priced items may be refunded; sale items are final sale.

• Custom Graphics: Includes enclosures, inflatable enclosures, and custom vinyl logo prints.

• Photo Printers (Primera iP60, Sinfonia CS2, DNP RX1, DNP 620A, DNP DS40)

Return Eligibility & Timeline

For items not listed above, returns are accepted under the following conditions:

• Window: You must initiate a return request via our [Contact Page] within 7 days of receiving the product.

• Condition: Merchandise must be in its original packaging, unused, and unaltered.

• Restocking Fee: All eligible returns are subject to a 20% restocking fee, which will be deducted from your refund.

• Returns are accepted within 7 days of receiving the product, as long as it’s in its original packaging and in new condition. To initiate a return, you’ll need to send an email or message through our contact page.
• A 20% re-stocking fee and shipping fees will be deducted from your refund.
• In the case of incorrect or defective shipments, the item must be returned within 48 hours of receiving it to be eligible for a refund.
• Once we receive your return, we will inspect it and notify you of receipt. If approved, the refund will be processed back to your original method of payment, such as your credit card, and you’ll receive the credit within a certain number of days based on your card issuer’s policies.
• In some cases, we understand that you might change your mind about your purchase and want to return the item. Please note, we will only refund items not listed above.
• In order to request a replacement free of cost for any damaged shipments, we kindly ask you to report the issue within 48 hours of receiving the product and provide accompanying photos within 2 days. Please note that failure to report damages within this timeframe may impact your eligibility for a replacement.It’s important to understand that we cannot assume responsibility for any lost revenue resulting from damages caused by the shipping carrier. If such damages occur, we are required to initiate a claim process. To facilitate this process, we will need photographic evidence of the package’s condition upon delivery, including both the box and its contents as you found them when opening the package.

Exchanges & Damaged Shipments

• Exchanges: We only replace items if they are defective or damaged upon arrival.

• Buyer’s Obligation: You must inspect all goods before accepting delivery. If you notice dented or broken packaging, please report it immediately. Once delivered, goods are assumed to be in good condition.

• Defective Claims: Incorrect or defective items must be returned in new condition within 48 hours of receipt to qualify for a refund or exchange.

Refund Process

1. Inspection: Once your return is received, we will inspect it and notify you of the approval or rejection of your refund.

2. Issuance: Approved refunds are processed back to your original method of payment.

3. Timeline: Credit will appear within a set number of days depending on your card issuer’s policies.

4. Late Refunds: If you haven’t received an approved refund, please check your bank and credit card company first, then contact us at [Your Email Address].

Shipping Returns

• Return Address: Mail your product to: 12345 Mills Ave. Unit 28 Chino, CA 91710.

• Costs: You are responsible for all return shipping costs. Original shipping and handling fees are non-refundable.

• Tracking & Insurance: For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

• Buyers will be responsible for paying for shipping costs for returning your item.
• All shipping costs are non-refundable.
• If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• Disclaimer: We are not responsible for any upcoming events or circumstances beyond our control.
• For incorrect or defective shipments, the item must be returned in new condition and packaging within 48 hours of receiving it in order to be eligible for a refund.
• If your shipment arrives damaged, please report it within 48 hours of receiving the product and provide photos within 2 days. It’s important to note that we cannot be held responsible for any lost revenue resulting from damages caused by the shipping carrier